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AGENTS

AI agents that work while you sleep.

Your agents handle calls, texts, chats, research, meetings, and repetitive work — outbound and inbound — resolve support tickets, and update your CRM automatically, 24 hours a day. A library of ready-to-deploy role templates across every department. Bring your own API keys to cut AI costs 50-70%.

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Every channel. Every agent type.

One agent configuration deploys across every channel your business uses. Outbound campaigns and inbound reception run on the same telecom-grade infrastructure with the same AI, the same tools, and the same knowledge base.

Voice
Outbound: agents follow up on leads, send quotes, confirm appointments. Inbound: agents answer calls, resolve issues, route to humans when needed. Multiple telephony carriers supported — or bring your own. Every call logs automatically with transcripts, summaries, and action items.
SMS
Two-way text messaging with full conversation history. Outbound campaigns, appointment reminders, and follow-ups. Inbound replies handled by the same AI agent. Every thread syncs to the contact record in Parties.
WhatsApp
WhatsApp Business API integration. Rich media support. Outbound messaging and inbound conversation handling on the world's most used messaging platform. Conversations appear in Parties alongside every other channel.
Web Widget
Embeddable chat widget for any website. Real-time AI responses with the same agent configuration used on voice and text channels. When a human is needed, the agent routes the conversation with full context attached. Widget conversations create Parties tickets automatically.
API / OEM
Full REST API and WebSocket access for programmatic agent control. Build custom integrations, embed agents in your own product, or white-label the entire platform. All activity tracked in Parties.

See the details up close

Every feature is built for production use at scale. Here is what it looks like inside the platform.

Multi-channel interaction feed
Every agent conversation across voice, SMS, WhatsApp, and web chat appears in one feed. Channel badges, direction indicators, sentiment scores, and outcomes visible at a glance.
Pipeline configuration
Select the pipeline type, telephony provider, and voice engine per agent. Multiple providers for every layer of the stack — LLM, voice, telephony. You choose, or bring your own. Each agent independently configurable.

Built on the best infrastructure. You choose the stack.

Multiple providers for every layer of the stack — LLM, voice, telephony — all configurable per agent. Bring your own API keys and cut AI costs by 50-70%. When a human is needed, the agent hands off with full transcript, sentiment, and next steps attached. No cold transfers.

24/7
Agents On Duty
50-70%
AI Cost Savings with BYOK
0
Per-Seat Fees
Users on Every Plan
Post-call analysis
AI-generated summaries, key points, action items, and data extraction after every conversation. Written to Parties contacts, deals, and tickets without manual data entry.
Human handoff
Agents handle volume. Humans handle nuance. When escalation is needed, the agent routes with full context — transcript, sentiment, recommended next steps. Your team picks up mid-conversation, not from scratch.
Zero-downtime deploys
Telecom-grade session persistence. Active calls survive deployments. Agent versioning with instant rollback. Deploy with confidence any time of day.
Test before you deploy
Create test scenarios from real conversations. Run them against your agent before it handles live calls. Compare variants side by side. When behavior matches expectations, deploy with confidence. Every scenario is reusable for regression testing after changes.
Deployment tiers
Starter and Scale run on shared telecom infrastructure with automatic load balancing. Enterprise customers get dedicated infrastructure with guaranteed call capacity — single organization, no resource contention.
BYOC — Bring Your Own Carrier
Enterprise customers can connect their own SIP trunks, phone numbers, and carrier contracts directly. Full control over call routing, carrier relationships, and telephony costs — outside AYBIZA's shared infrastructure entirely.

Ready-to-deploy role templates. Live in minutes, not weeks.

Every agent starts from a production-tested template built for a specific role. Coverage across every business department — executive, engineering, sales, marketing, HR, finance, legal, operations, product, data, security, and industry-specific verticals. Customize prompts, tools, and pipelines from any template. No blank-slate configuration.

Every department
Sales, marketing, support, HR, finance, legal, operations, product, engineering, data, security, and executive. Each department ships with role-specific templates tuned for real business scenarios.
Industry verticals
Healthcare, real estate, insurance, legal, SaaS, hospitality, and more. Industry templates include domain-specific language, compliance guardrails, and common workflow patterns out of the box.
Fully customizable
Templates are starting points, not constraints. Adjust the system prompt, swap LLM providers, add MCP tools, change the pipeline type, and tune behavior thresholds. Your agent, your rules.

AI-powered context gathering and conversation guidance

Agents gather context before every conversation. Company data, recent activity, and contact history inform every interaction. During live conversations, real-time guidance helps your human team with responses, compliance requirements, and next steps.

Pre-conversation research
Before every conversation, agents pull company details, recent interactions, open deals, and past tickets from Parties. Your team or your AI agent starts every interaction with full context.
Real-time conversation assistance
AI monitors the live conversation and surfaces suggested responses, next-step guidance, and compliance reminders as the interaction progresses. Sales reps close more deals. Support agents resolve issues faster.
Post-call scoring
Every call gets an AI-generated quality score, sentiment analysis, and improvement suggestions. Patterns across your team surface automatically — no manual QA review needed.

Wherever your business needs an agent.

Your agents can handle conversations, browse the web, join meetings, generate content, run internal workflows, and write code — configured once, deployed where your business needs it.

Voice
Outbound campaigns, inbound reception, and scheduled calls on telecom-grade infrastructure — with full post-call analysis on every conversation.
Ultra-low latency voice
The agent handles audio natively — the lowest voice latency available. No processing delay between what's said and what's heard. Available on Scale and Enterprise.
Text
SMS, WhatsApp, web widget, and API in one pipeline, with 24-hour session windows for conversation continuity across every channel.
Internal
Agents that run scheduled tasks and workflows inside your business — no telephony or messaging channel required.
Coding
Connect your GitHub repos through a step-by-step wizard, create tasks, and track progress in real time. Agents handle code review and PR generation, with activity logged to Parties project tasks automatically.
Browser
Agents navigate websites, fill forms, extract data, and complete multi-step workflows in a real browser. Automate research, competitor monitoring, and data collection at scale.
Meeting
Agents join video calls as participants — taking notes, tracking action items, and summarizing decisions in real time. Meeting outcomes write directly to Parties.
Creative
Agents generate marketing copy, social media content, email campaigns, and design briefs. Output flows into your marketing pipeline with brand guidelines enforced automatically.
Video
Agents produce short-form video content — product demos, social clips, and training materials. Rendered on-platform with your brand assets and delivered ready to publish.

Built for regulated industries.

For healthcare, finance, and other compliance-sensitive organizations, both your AI and your telephony can run entirely within the AWS ecosystem — the infrastructure your compliance team already knows and trusts.

AWS Bedrock
Run LLM inference on Amazon Bedrock. Your AI processing stays within the AWS perimeter — no data leaving to a third-party model provider. Available as a BYOK provider on every plan.
Enterprise Telephony
Enterprise telephony on the same infrastructure as your AI. Call audio, transcripts, and metadata stay within your environment. No split compliance boundary between your LLM and your calls.
Enterprise compliance configurations
Architecture designed to support HIPAA requirements on qualifying Enterprise configurations. BAA available. Contact sales to discuss your industry's specific requirements.

Agents that get better on their own.

Auto-improve watches your agents' live call scores. When performance dips, it launches an autonomous improvement session — proposes changes to your agent's prompt and configuration, tests each one against real scenarios, and applies only the improvements that raise the score. Available on Scale and Enterprise.

Before
62/100
47 iterations
5 min budget
After
91/100
Score-triggered
The Auto-Fix monitor watches evaluation scores continuously. When the average drops below threshold, it triggers an improvement session without manual intervention.
Tested before it goes live
Each proposed improvement is tested automatically before it reaches your live agent. Only changes that raise the score against your real test scenarios are applied. Nothing ships without proof it works.
Always in control
Every iteration is logged with its hypothesis, change, and score delta. You can review, stop, or roll back at any time. Auto-improve never deletes — only adds and refines.

Every conversation flows into Parties

Every agent conversation flows into Parties automatically. CRM contacts update. Support tickets create. Projects advance. No manual data entry. A deep MCP tool library connects agents to every department in your business.

1

Agents handle the conversation

Voice call, SMS thread, WhatsApp message, or web chat. The agent processes the interaction using the optimal pipeline and generates post-call analysis.

2

Parties records the outcome

Contact records update. Deals advance stages. Tickets create or resolve. Summaries, transcripts, and action items write to the right department — no manual entry.

3

Your team takes it from there

Review agent-handled conversations in Bridges. Follow up on escalated items. Refine agent behavior based on real outcomes. The loop between AI and your team tightens over time.

See Agents in action

Watch an agent handle a live call, push data to Parties, and route to a human — in a 15-minute demo.

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